Refund Policy

We would rather return your money than keep it if the application is not for you.

1. The 30-day window

You may ask for a full refund within 30 days of your purchase, for any reason. You do not have to explain yourself and you do not have to prove that you played.

2. How to ask

Write to [email protected] from the email address on the account, with the word refund in the subject line. If you have the order reference to hand it makes things faster, but it is not required for us to find your purchase.

3. What happens next

Step	Timing
We confirm your request by email	Within 2 business days
The refund is issued to the original payment method	Within 5 business days of that confirmation
The money appears on your statement	Depends on your bank, usually 5 to 10 business days

Refunds always go back to the method used for the purchase. We cannot send a refund to a different account, a different card or a third party.

4. After a refund

The licence ends when the refund is issued and access to the application stops. Your score history is deleted 30 days later, so a change of mind inside that month can be honoured without you losing your progress.

5. When we may decline

• The request arrives more than 30 days after the purchase.
• The same account has already been refunded once before.
• The licence was obtained fraudulently, or the payment was charged back before the request.

6. Your statutory rights

This policy is offered in addition to the rights you have as a consumer under the law where you live. It does not replace or reduce them.